TERMS

You can book transfer services via phone call, text message or the website booking form. Sent requests will also indicate acceptance of the Terms and Conditions for all travelling passengers. Bookings are not confirmed until acknowledgement via phone call or text message.

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How do I book a return transfer?

I recommend booking your return transfers at the same time as your initial transfer, so you have confirmation of travel prior to your arrival. If you prefer to make a second booking for the return trip after your arrival, you can do so using our convenient online form or by phone or text message.

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All fares require payment up-front. Deposit payments of 50% are required over the phone using your card on booking confirmation and remainder/total fare is payable 24 hours prior to the booking. You will
be contacted via phone the day before to finalise payment. No payment, no booking.

All rates and fares are inclusive of GST. A Tax Invoice will be issued within 24 hours of receipt of payment. Payments are preffered via bank/direct transfer. Payments can also be accepted over the phone via Visa/Mastercard (AMEX not accepted) if necessary.

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Please note the following:

• An After-Hours Surcharge of $30.00 is effective between 9pm and 6am / 7 days a week.

• A $40 Surcharge is effective on Public Holidays.

• A fee of $175 will be applicable if the vehicle is soiled due to the event of food/drink spills or sickness causing loss of business while the vehicle is being cleaned/detailed.

• All card payments will incur an additional charge of 2.2% for processing. Cash is accepted.

• Payments made after the payment due date will incur an additional Late Payment Fee of 10% of the original invoice amount.

• Last minute changes to bookings, After invoicing and payment received, including earlier/later pick up times will incur an additional fee (Excludes changes from flight delays or early arrivals)

As circumstances can change, we offer the following refunds depending on the notice given by the booking party.

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All cancellation requests must be made either by email or text message.

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More than 14 days – Full deposit refunded less $30 Admin Fee
14 days to 7 days – 50% of total invoice amount refunded
Less than 7 days – No refund

To ensure a timely departure please ensure that at time of booking the size and number of bags are listed. For any oversized or excess baggage requirements, please contact us to arrange the correct
vehicle for your booking.

If for any reason I am unable to fulfil your agreed booking request, I will make attempts to find a suitable alternative arrangement free of charge.

No food or drink (other than bottled water) is to be consumed in the vehicle.

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A cleaning charge of $175 INC GST applies to any non-water spillages or mess that in the assessment of the driver needs to be professionally cleaned. This cleaning charge applies to spillages of food & beverage, and any bodily fluids including vomit. If cleaning is required we will provide an invoice for payment due within 7 days. Your assistance is appreciated.

While we will do our best to ensure a reliable and hassle-free trip, there may be some scenarios that are not in our control. Please allow adequate time for travel should you have a booking to meet. Examples: Road closures and detours. Weather conditions affecting traffic. Unforeseen traffic delays. Accidents that may or may not directly involve the booked vehicle.

The mobile number you provide upon booking will be used to contact you in relation to your booking. Please ensure your mobile is switched on when possible (once your flight has landed). Please ensure your mobile phone is charged and switched to Loud in case we need to contact you.

My business and vehicle are covered by comprehensive insurance. It is recommended the travelling parties have their own travel insurance.

For all Airport transfers, I will meet you inside the Arrivals Terminal Holding a sign with your Name on it. I will wait a maximum of 15 minutes after the flight has landed unless otherwise advised. Should I be unsuccessful in my attempts to contact you, I reserves the right to cancel the booking as a No Show.

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For all non-airport transfers, I will wait a maximum of 15 minutes from the arranged time of booking.​

Please Note: Payment/Deposits are non-refundable to all ‘No Show’ transfers.

All stops added must be prearranged and may incur additional charges to the fare. It will be at the driver's discretion dependent on the time required at each stop.

Please ensure to request Baby and Child seats upon booking. Baby seats and Child Booster seats are an additional $15.00. I currently have 1 each of cradle to 4-year-old and a booster 4 to 8 year old.

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Very important notation: If the booking party fails to request the Baby/Child seat when required, the trip will be cancelled and the deposit will be forfeited.

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It is Queensland Law that all children up to 7 years of age must be restrained in baby/booster seats.

I will do my best to return any items left behind in my vehicle, however, I hold no responsibility for any items left in the vehicle.

Smoking is not permitted on our services. This includes all types of cigarettes, electronic cigarettes, and any vaping device.

All information collected via text message, email, phone and the online booking form is kept strictly confidential and is only used to fulfil booking requests and follow-up correspondence if required.